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Tag: content marketing

  • Weekend Digital Media Round-up: Google’s new mobile search results interface, Facebook’s dynamic creative, Snapchat’s Snap Pixel and more..

    Weekend Digital Media Round-up: Google’s new mobile search results interface, Facebook’s dynamic creative, Snapchat’s Snap Pixel and more..

     

    1. Google rolling out new curved mobile search results interface

    It appears that Google is now rolling out the new curved mobile design that they have been testing for several months. This would be the first major redesign to the Google search results since 2013 saw the unified card design released. [Source: Search Engine Land]

    1. Facebook Adds Split Testing, Improved Ad Analysis Options Within Ads Manager

    In order to provide advertisers with more insights into what’s working – and what’s not – with their ad efforts, Facebook’s rolling out two new testing options which will enable more accountable, traceable experimentation with various creative aspects. [Source: Social Media Today]

    1. eMarketer Releases New Worldwide Ad Spending Estimates

    Spending on paid media worldwide will reach $584.14 billion by the end of this year and approach $757.44 billion in 2021, eMarketer estimates, driven largely by advertiser investments in mobile formats. Ad spending growth rates will range between 4.9% and 8.3% over the forecast period. [Source: eMarketer]

    1. Snapchat Adds ‘Snap Pixel’ to Track Ad Response, Showcases New Lens Option

    Snapchat has announced that they’re now looking to roll out a new ‘Snap Pixel’, a conversion tracking tool which will enable advertisers to measure the traffic being driven to their sites via Snapchat ads. [Source: Social Media Today]

    1. Microsoft folds LinkedIn contact info into Outlook to boost business communications

    Commercial Office 365 users can now see the LinkedIn profiles of their contacts within the email provider. The feature lets business users see LinkedIn profile information, including connections and work history, within Outlook.com, SharePoint, and OneDrive for Business. [Source: TechRepublic]

    1. Facebook’s dynamic creative can generate up to 6,250 versions of an ad

    Facebook is rolling out a way for brands to automatically create thousands of different versions of an ad that will vary in content based on who they are shown to and where they appear. [Source: Marketing Land]

    1. Google searches now correspond to user location instead of domain

    Google announced today that it is changing the way it labels country services on the mobile web, Google app for iOS and desktop Search and Maps. To make search results more relevant, Google says the country of service will no longer be indicated by the country code top level domain name (ccTLD) such as “google.co.uk” for the UK or “google.com.br” for Brazil, but instead will default to the country where the user is performing the search. [Source: Search Engine Land]

    1. With 217 million Indian users, Facebook to help businesses drive growth

    Facebook with over 217 million monthly active users in India is closely working with marketers and advertisers to discuss how the social media giant can help businesses drive growth. [Source: The Economic Times]

    1. Content Analytics launches retailers’ Scorecards for brands’ product pages

    The San Francisco-based company, Content Analytics, is adding another resource to its toolbox. Called VendorSCOR, it automatically generates Vendor Scorecards about a product page that an online retailer could send to its brands. Content Analytics says this is the first solution for generating these kinds of report cards. [Source: MARTECH TODAY]

    1. Facebook Provides New Ways for Travel-Based Businesses to Reach Interested Users

    As we head towards the holiday season, Facebook has announced an update for their Dynamic Ads for Travel, which help travel brands hone their ads on the most receptive audience. [Source: Social Media Today]

    Expert Opinion:

    1. Making email marketing more relevant and effective

    Email marketing has been a highly favoured marketing tool used across sectors, primarily due to the probability of high ROI. While we always pay attention to the look and feel, the open rates, click rates, etc; it is important to focus on making the inbox experience more engaging by offering relatable content and through user-friendly designs.

    Some of the ways of making email campaigns more effective are:

    • Creative use of behavioural triggers: Behavioral email is the practice of sending automated, targeted emails to the contacts in your database based on their interactions with your company across multiple channels: social media, email, your website and beyond. It is the actions of your site visitors that dictate what emails they receive. This method has proven to be effective to address ‘abandoned cart’ issue.
    • Greater use of dynamic elements: Dynamic emails allow marketers to replace key pieces of the message to reflect a subscriber’s profile attributes, interests and previous activity. E.g. If an online pet product store is running an email campaign to inform its existing customers about new discounts. Instead of sending a standard mail to all recipients, it could customize each mail by mentioning the brand of products the customer has purchased earlier.
    • Use of automation: This can also be called trigger based email marketing. A mail is sent to the user when they perform a certain action. For e.g.: A mail that explains how a site’s features can be used as soon as the user signs up on the website in order to get them started.
    • Mobile-optimised customer journey: While the practice of creating mobile friendly email content has been on rise, it is essential to see it through till the end of a user’s journey. For e.g. in case of a ‘Call to Action’ mail campaign, even the subsequent transaction page should be mobile friendly in order to ensure smooth start to end customer experience.
    • Use of Artificial Intelligence (AI) to improve performance: Email marketers can let AI determine what kind of content recipients are most likely to respond to. Machine learning allows these platforms to learn what resonates best with a specific marketer’s audience. These platforms then use natural language technology to create subject lines, body copy and calls-to-action that not only sound like they were written by a human, but are consistent with the language typically used by the brand.
    • Embedding personalised videos in emails: Another trend that is rapidly catching up is embedding personalised and customized videos in emails. The content of the video dynamically changes as per the details of every recipient. These videos can be made interactive to make the experience further engaging.

    Sohel I S, CEO, HDFC RED

  • Weekend Digital Media Round-up: Google’s Poynter partnership, Twitter’s advertising transparency, Whatsapp’s Group Voice & Video Calls and more..

    Weekend Digital Media Round-up: Google’s Poynter partnership, Twitter’s advertising transparency, Whatsapp’s Group Voice & Video Calls and more..

     

    1. Google announces new Poynter partnership to train more news fact checkers globally

    Google is announcing a partnership with the International Fact-Checking Network (IFCN), which was launched by The Poynter Institute in 2015. The nonpartisan entity seeks to promote fact-checking best practices, which other organizations adopt and abide by. [Source: Search Engine Land]

    1. Facebook tests removing organic Page posts from News Feed

    Facebook’s News Feed has been largely pay-to-play for Pages for years. Now the social network is exploring whether to make it completely so. [Source: Marketing Land]

    1. Twitter will make its ads more transparent to brands, everyone else

    Twitter plans to open an Advertising Transparency Center so that anyone can see all of the ad campaigns currently running on the social network, including those that didn’t originally appear as regular tweets. Additionally, the company has agreed to have the independent Media Rating Council (MRC) audit its ad measurements so that brands can be assured of what they are buying. [Source: Marketing Land]

    1. WhatsApp Group Voice, Video Calls Coming Soon, Suggests iPhone Beta Code: Report

    WhatsApp group calling is on its way, going by the code spotted in the latest beta version for the iPhone app. [Source: NDTV Gadgets 360]

    1. Businesses can now sign up to add booking buttons to their Google local results

    Google added booking buttons to some local panel results. Now, Google is opening that up to more local businesses by integrating with their “scheduling partners” directly from the Google My Business console. [Source: Search Engine Land]

    1. Instagram Rolls Out Live Guests Option to All Users

    After launching a test of their live guest option with a small group of users back in August, Instagram has now announced that the functionality will be rolled out to everyone. [Source: Social Media Today]

    1. LinkedIn boosts its messaging with smart replies, pre-written, AI based interactions

    LinkedIn has been in the middle of a long-term makeover of its social tools, as it looks to drive more usage. Now comes the latest chapter in that story: the site is unveiling a new smart reply feature in its messaging app, which gives users prompts with different phrases to use while they are chatting to keep the conversation flowing. [Source: TechCrunch]

    1. Google announces new online-to-offline features on the cusp of the holiday shopping season

    Google’s focus on local search the past couple of years has some expecting local search traffic to play a heightened role for brick-and-mortar retailers this coming holiday. Google is now teeing up some new shopping features and reporting capabilities ahead of the holiday shopping season. [Source: Search Engine Land]

    1. Facebook finally adapts to 4K video

    After some super HD videos started popping up on the social network, Facebook now confirms that it’s testing 4K video uploads and viewing using the 2160p UHD-1 Ultra-High-Definition Television standard. Some Pages and profiles can now post 4K videos to Facebook, as well as watch them. [Source: Techcrunch]

    1. Google’s mobile-first index has rolled out for some sites & will be implemented very slowly

    The mobile-first index has started to slowly roll out, at least for a “few sites”. There is no reason to panic about the rollout because Google is still testing it and will be rolling it out incredibly slowly. [Source: Search Engine Land]

    Expert Opinion:

    1. Build Consumer empathy – to truly impact the overall customer experience

    A study by Bain & Co., discovered that (all things being equal) companies which excel at customer experience grow revenues 4-8% above their own competition.

    But you already knew that… & so did your competing brand!

    Needless to say, in today’s disruptive times, your experience online is enhanced & interrupted by the various digital channels you interact with. For ordinary customers who do not possess your keen sense of technology, that experience can make or break their belief in the brand & the platform. Hence, improving customer experience in this disruptive world has become very important to sustain and gain customer loyalty in today’s competitive environment.

    Customer journey is a complex process involving various touchpoints and interactions. All Marketers strive to provide superior services to the consumers in order to offer a delightful experience. With all the brands trying their best to improve their customer experience and looking at ways to provide best of the best services seamlessly, the new age marketers need to adopt a complete, holistic view of the customer journey and work on providing exceptional experiences to their users.

    While as an individual, you might possess empathy as a value, it is necessary to translate it into your digital processes – in order to give scale to your differentiator. Some ways of doing this are:

    • Solve for the entire journey

    Understand and study the common journey paths. Identify the problem areas and work collaboratively with teams to solve the issues

    •  Study your customer’s behavior

    You need to believe that if the customer has chosen to give you disproportionate time & attention, there is something on your platform, that can be developed into an inherent strength area. Study the various triggers across the customer journey that encourage the users to take a specific action. Re-evaluate the journey from customer’s perspective and make any changes required to offer a seamless experience

    •  Check all ‘handover’ points

    Collaborate across teams and align every process keeping in mind the overall customer experience. This way brands can create consistent and high-quality interactions with customers across all channels and also continue improving the process whenever and wherever required

    •  Wear the Customer’s hat

    Study customer data across all touchpoints and make it accessible to all the relevant departments. A detailed analysis of this data can provide useful insights to work on, sometimes helping build just one new differentiator, eventually enhancing the overall customer experience

    By 2020, Customer Experience will overtake price & product as the key brand differentiator (Ref. The Walker Study)

    Digital penetration is also creating a lot of standardization of technology as well as proliferation of business attributes like product specs, prices etc. A lot of leading brands are following a holistic approach to dramatically improve the customer experience. Brands should understand their current performance, identify key problem areas and make improvements in the processes wherever required on an on-going basis. Through this, marketers can surely gain a competitive advantage and succeed by providing superior customer experience. Try & recall the last time you made someone feel special or were able to make someone’s task seem easier than it really was. That is the sort of technological & emotional involvement that needs to go into building your customer experience ecosystem.

    Brands which do this well, will gain disproportionately over the next 2-3 years. The others will simply watch their market shares erode away. The choice – as always – remains with us!

    Aditya Save, Co-Founder, Agilio

  • Weekend Digital Media Round-up: Google’s new Daydream headsets, Twitter’s Video Website Card ad format, Adobe Advertising Cloud mobile app and more..

    Weekend Digital Media Round-up: Google’s new Daydream headsets, Twitter’s Video Website Card ad format, Adobe Advertising Cloud mobile app and more..

     

    1. Google’s new Daydream View: Another step on the long road toward VR adoption

    Google’s Cardboard VR and the new Daydream View headsets offer very affordable options. The new Oculus Go announced by Facebook last week, which doesn’t require a PC or smartphone, will cost $199. The Daydream View, however, is $99 and comes in three colors. [Source: MARTECH TODAY]

    1. Facebook Adds ‘Explore Feed’ to Desktop, Which Could Provide Reach Benefits

    Facebook has been working on new ways to expose users to more content, showing them more of what they like to keep them on platform longer, while also diversifying their content sources. One of their more recent attempts on this front was the addition of an ‘Explore’ feed for some users, which is essentially a secondary News Feed populated by content which is similar to that which you’ve previously interacted with. [Source: Social Media Today]

    1. Google Posts can now be automated with new API support

    Google has updated the Google My Business API to add some support for creating and editing Google Posts. Google Posts is a feature that allows people and businesses to create content directly on Google that can appear highly ranked in Google search results for their names. [Source: Search Engine Land]

    1. Facebook is now testing paywalls and subscriptions for Instant Articles

    Facebook has started testing subscription support for instant articles. Facebook will start with two paywalled options for publishers to choose from. [Source: TechCrunch]

    1. Twitter’s new Video Website Card ad format uses video to push link clicks

    Twitter’s rolling out a way for advertisers to use video to get people to visit their websites. The company unveiled the Video Website Card, a new ad format that pairs an autoplay video with a website link. [Source: Marketing Land]

    1. Instagram’s Changing the Look of Their Ad CTAs to Better Merge with User Feeds

    Instagram has announced an update to their call to action buttons on promoted posts, which will see Instagram ads become a little more subtle – a change that may help them push more ads into user feeds. [Source: Social Media Today]

    1. Adobe Advertising Cloud introduces mobile app for cross-channel advertising

    In a bid to address the challenges faced by advertisers due to non-availability of sufficient digital technology for advertising, Adobe announced the release of the Adobe Advertising Cloud Mobile App, the industry’s first mobile app for cross-channel advertising campaign management to provide marketers with the tools they need to ensure performance and delivery wherever they are. [Source: ET Brand Equity]

    1. Google AdWords to roll out ‘parallel tracking’ to speed up mobile landing page delivery

    Google’s been working to speed up mobile web experiences on several fronts, AMP being the most visible of these efforts. The company announced a change to the way it will handle tracking parameters appended to AdWords landing page URLs. [Source: Search Engine Land]

    1. Facebook is testing a resume feature to take on LinkedIn

    It looks like Facebook is considering barging in on LinkedIn’s turf. Facebook is currently trialing a resume feature, according to screenshots posted on social media – a move that would put it in direct competition with professional social network LinkedIn. [Source: Business Insider]

    1. Pinterest Adds Search Ads to Their Self-Serve Platform, Providing New Opportunities

    After adding search ads to their platform earlier this year, Pinterest is now making the option available to all businesses by adding search to their self-serve ad platform. [Source: Social Media Today]

    Expert Opinion:

    1. Focus on customer success and retention strategies to stay ahead of the competition

    Customer acquisition has been the primary focus of most companies for corporate expansion and growth for a long time. Lately, brands have started realizing the importance of customer success for improved retention and longevity of the business. A lot of brands have shifted their focus towards customer success and retention strategies to achieve maximum shareholder value and grow their businesses.  According to a research conducted by Walker, the number of companies that decided to introduce dedicated customer success units went from less than 40% to almost 90% in the past year. Also, 90% of marketers in 2017 seem to agree on the fact that designing a successful customer journey and working at close quarters with customer success represents their top priority.

    Leading brands are designing marketing strategies by leveraging big data to improve the overall customer relationship. According to a Bain & Co. study, great customer success programs combined with key account management can increase profitability substantially. It is imperative for brands to define customer retention strategies in order to flourish in today’s competitive world.

    Nidhi Hola, Sr. Director-Marketing, GoDaddy

  • Weekend Digital Media Round-up: AdWords’ new interface, Facebook’s Image-Based Search, Microsoft’s LinkedIn integration and more..

    Weekend Digital Media Round-up: AdWords’ new interface, Facebook’s Image-Based Search, Microsoft’s LinkedIn integration and more..

     

    1. AdWords rolls out new interface to all advertisers

    Google has announced that the new AdWords interface is now available to all advertisers. Along with new features for data visualization, the overhaul enhances load speed of account data up to 20 percent. New reports and controls built into the updated experience have also been highlighted periodically by AdWords on their blog over the past several months. [Source: Search Engine Land]

    1. Facebook Is Testing Out Image-Based Search for Related Products

    It appears that Facebook’s testing a new tool which would enable users to search objects in Facebook’s Marketplace via an image. The option makes a lot of sense, and it clearly aligns with Facebook’s ongoing development of their image-recognition technology. [Source: Social Media Today]

    1. LinkedIn connects sales, marketing tools for B2B advertisers to target leads, accounts

    LinkedIn is linking together its sales and marketing products for the first time. As a result, B2B marketers will be able to more easily target their ads on the Microsoft-owned, business-centric social network to new leads and existing accounts. [Source: MARTECH TODAY]

    1. Snapchat’s Context Cards turn Snaps into location-based search queries

    Snapchat continues to flip location-based search on its head. Snapchat rolled out a feature called Context Cards that enables people to access information about a venue tagged in a photo or video posted to the app. [Source: Marketing Land]

    1. Twitter launches in stream ads in India with Amazon, Maruti and Motorola

    Twitter announced on Thursday that it has launched in-stream video ads to marketers in India. The company said with in-stream video ads, brands in India can align with videos from Twitter’s premium content partners across sports, news and entertainment globally. [Source: The Economic Times]

    1. Twitter Is Adding a ‘Happening Now’ Module to Highlight Real-Time Discussion

    Twitter’s adding another way to highlight happening news events and real-time discussion within the app, by pushing out a new ‘Happening Now’ notification which will appear on user home screens, focusing on live events. [Source: Social Media Today]

    1. Microsoft’s LinkedIn integration, AI and what it means for marketers

    The recent Microsoft Ignite event told us a lot about the direction technology is going — and specifically how it will impact marketers. Microsoft emphasized two trends that will have a significant effect on marketers. The first is an effort to make artificial intelligence (AI) and machine learning available to the masses. The second is heavier integration between Microsoft and LinkedIn. [Source: MARTECH TODAY]

    1. Facebook opens up Stories to Pages so that someone will use the feature

    Facebook announced that over the next month Pages will be able to post Stories through its iOS and Android apps. Unlike normal people, however, Pages will not be able to cross-post Stories simultaneously to Facebook and Instagram. [Source: Marketing Land]

    1. Twitter Is Adding a New ‘Bookmarks’ Feature to Help Keep Track of Tweets

    Twitter’s working on a new bookmark feature which will help users keep track of tweets they want to come back to, without having to ‘Like’ them to keep tabs. [Source: Social Media Today]

    1. LinkedIn launches autoplay mobile video ads

    LinkedIn has announced a closed beta for testing video ad units as Sponsored Content. This comes just two months after enabling native videos in the LinkedIn Feed. The video ads will autoplay, and appear as a standalone unit with a “Promoted” label to distinguish them as paid content. [Source: Marketing Land]

    Expert Opinion:

    1. Shifting from ‘Mobile strategy’ to ‘engagement strategy’ is the way forward for marketers

    Mobile has become an important part of every person’s life these days. It is also an essential medium through which the modern customer experience takes place. It is the easiest device accessed by every individual and has become a gateway for brands to showcase their products and service offerings to the users.

    With the rising awareness about the importance of mobile as an impactful medium for marketing and considering the increasing trend of mobile marketing strategies followed by various brands, it is important for the new-age marketers to focus on creating compelling engagement strategies for consumers.

    While designing any campaigns for mobile, marketers need to consider the unique capabilities of mobile. Also, the strategy should not just focus on the mobile experience. Activities across various channels need to be in sync. The new-age customers do not recognize your brand differently through different channels and expect a seamless experience from one brand across multiple channels.

    One of the best ways to stand out through your mobile experience strategy is to deliver relevant content to the users whenever and wherever they are highly likely to make a purchase decision. Data can be extremely useful in this regard. Analysing the data available about the user behavior and how they react to the marketing activities (like app behavior, email opens and clicks, web behavior) can be of great assistance to devise impactful mobile campaign strategies that can provide higher returns.

    The devices on which customers engage and interact with brands are growing at a rapid rate. For marketers to make an impact and achieve better returns from their marketing campaigns, it is vital to integrate the technologies, processes, teams and internal systems in such a way that the customers’ online and offline behavior is in sync and provides useful insights to create meaningful strategies.

    For brands to succeed, it is essential to understand all the platforms (old as well as emerging), consider the pros and cons of every platform and determine ways to use them effectively in a way that can help the business to sustain in the constantly changing digital environment. This way marketers can create experiences that add value to the customer’s day which in turn will help their business to flourish.

    John Mathew, Head – Digital & Multi-Channel Marketing, Glenmark Pharmaceuticals

  • Weekend Digital Media Round-up: Google’s AMP Project updates, Instagram’s New Polls feature in Stories, LinkedIn’s Talent Insights and more..

    Weekend Digital Media Round-up: Google’s AMP Project updates, Instagram’s New Polls feature in Stories, LinkedIn’s Talent Insights and more..

     

    1. Google releases a variety of Accelerated Mobile Pages Project (AMP) updates: scrolling animations, video analytics, fluid ad support

    Google announced several Accelerated Mobile Pages Project (AMP), technical updates. These included scrolling animations, an improved responsive-navigation sidebar, support for video analytics, fluid ad support and other features to improve ad targeting. [Source: Search Engine Land]

    1. LinkedIn Adds New ‘Talent Insights’ to Help Employers Improve Hiring and Recruitment Efforts

    While Facebook’s also trying to muscle in on LinkedIn’s turf by introducing job listings on Pages, LinkedIn’s data gives them a big advantage. The latest development on this front is LinkedIn’s new ‘Talent Insights’. [Source: Social Media Today]

    1. Mobile ads will make up 62% of digital ad spends in India by 2021: Report

    Although television still remains the biggest advertising platform in India, growing demand for smartphones, cheap 4G handsets and falling data prices are expected to increase mobile ad spending significantly, according to marketing research firm eMarketer. [Source: Mint]

    1. Google test surfaces user data in DoubleClick for Publishers as part of new Insights Engine Project

    Google is laying the groundwork for turning the love-hate relationship many publishers have with the company into a love-love relationship. Among the recent announcements by the company was the launch of a new effort to share user data with publishers and introduce more machine learning into Google’s publisher products. [Source: Marketing Land]

    1. Instagram’s Adding New Shopify Tags to Enable In-Stream Purchases

    It’s been a while since we’ve heard anything more on Instagram’s shopping tags, their coming eCommerce addition which would enable businesses to add information and price tags to products featured in their posts. [Source: Social Media Today]

    1. Google: First Click Free is over, being replaced by Flexible Sampling

    Most online news publications are not able to support themselves with advertising these days. For this reason, among others, Google is yielding to publisher requests and replacing its much-debated “First Click Free” program with what it calls “Flexible Sampling.” [Source: Search Engine Land]

    1. Google intends to beat Amazon and Apple with the combination of ‘hardware, software and AI’

    Google believes it has found a winning formula in its smartphone war with Apple and in its smart home war with Amazon. Eight new or updated devices are being introduced, from new Pixel smartphones to a Google Home Mini, a new laptop and a new smart camera. All or nearly all of them feature the Google Assistant and are designed to integrate with other Google devices and work seamlessly together. [Source: MARTECH TODAY]

    1. LinkedIn’s Adding Snapchat-Like Geofilters for Conferences and Events

    Yes, LinkedIn is also copying Snapchat – though their use-case is a little different, and does make a lot of sense. As part of their new native video tools, LinkedIn’s giving conference attendees the opportunity to add dedicated event frames to the videos they create while attending such functions. [Source: Social Media Today]

    1. Google announces AdWords daily budgets can overspend by 2x, automatically

    Google AdWords notified advertisers in their accounts and on Twitter that a change had already happened to the way budgets get handled on a daily basis. It is not going over well. [Source: Search Engine Land]

    1. Instagram Adds Polls in Stories, New Creative Tools

    Instagram’s adding a new method for conducting polls, with a sticker option that lets you pose a question within your Instagram Story and see the results from your followers as they participate. [Source: Social Media Today]

    Expert Opinion:

    1. Marketing for the new age hyperconnected consumers

    Digitalization has changed the way we consume and process information. With the deluge of information, the customer’s attention span is shrinking and the interactions are becoming evanescent. This changing customer behavior is compelling the digital marketers to think creatively about the new strategies to remain relevant to the fast-evolving customer behaviors.

    With the rising use of smartphones and insatiable appetite for data, the new age consumers are now getting ‘hyper-connected’- Perpetually and with increasing frequency. As per the recent study done by Gfk, there are around 41 million hyperconnected consumers in India and the internet users in India will burgeon to more than 450 million by June 2018. This naturally is increasing the frequency with which these consumers are engaging with different brands showing a substantial level of engagement with at least one brand on social media.

    Considering these facts, it’s becoming imperative for brands to focus on the hyper-connected consumers with hyper personalisation. The user experience across the touch points needs to be coherent and intelligent to communicate the ‘right product’ with the ‘right price’ to the ‘right customer’ at the ‘right time’ through the ‘right channel’. In order to get this entire experience ‘right’, requires a thorough redesign of the processes, data crunching and redefining communication message. There is clearly a need for digital professionals to evolve into Techno-marketers who understand the new age customers, their needs and have the requisite technology skills to provide a seamless customer experience. When the customer experiences are value accretive at every touch point, organizations will start winning loyal customers and naturally create winning brands.

    Gaurav Hazrati, Senior Vice President and Head, Digital Banking-Consumer Banking, IndusInd Bank

  • Weekend Digital Media Round-up: Google’s new anti-fraud initiatives for DBM, Facebook’s new targeting options, Instagram’s new layout and more..

    Weekend Digital Media Round-up: Google’s new anti-fraud initiatives for DBM, Facebook’s new targeting options, Instagram’s new layout and more..

     

    1. Google announces new anti-fraud initiatives for DoubleClick Bid Manager

    The demand for greater transparency and coordinated efforts to eliminate fraud in the digital advertising supply chain has become a rallying cry across the industry. Google announced several measures it is taking to address concerns of media buyers using its demand-side platform, DoubleClick Bid Manager (DBM). [Source: MARTECH TODAY]

    1. Facebook will target ads to people based on store visits, offline purchases, calls to businesses

    Facebook is making it easier for brands to retarget people with ads on Facebook based on how those people come into contact with a brand in the real world. [Source: Marketing Land]

    1. Google gradually limiting search ads on addiction treatment queries

    Beginning last week, Google started limiting ads on search results pages for drug and alcohol treatment center queries. With the worsening opioid addiction crisis in the US, demand for treatment programs has surged. A lack of regulation and treatment standards, coupled with outsized demand and new insurance mandates, creates an environment ripe for abuse. [Source: Search Engine Land]

    1. Facebook Removes Major Targeting Options to Fight Discriminatory Advertising

    Facebook announced the ability for advertisers to target their campaigns based on a user’s employer and education will be removed from the advertising platform. The decision comes after ProPublica, an investigative reporting publication, found that advertisers could target discriminatory groups such as “Jew Haters” and “NaziParty” in their ad campaigns. [Source: Social Media Today]

    1. Snapchat adds 14 ‘Creative Partners’ to help brands produce Snap Ads, post-swipe experiences

    After introducing its Creative Partner program in January 2017 with seven companies validated as Snapchat ad-creation specialists, Snapchat has added 14 more firms to the list. The expansion also broadens the scope of the program’s capabilities to better serve direct-response advertisers. [Source: Marketing Land]

    1. 3 AdWords extensions now eligible for call-only ads

    Ad extensions help to provide more context than the ad titles and descriptions — typically giving advertisers a boost when it comes to click-through rate. Previously, call-only ads did not display these ad extensions, but now, call-only ads will be eligible for three extension types. [Source: Search Engine Land]

    1. Instagram’s Testing a New, 4-Wide Layout, Which Could Cause a Presentation Re-Think for Marketers

    Here’s an interesting consideration for Instagram marketers – some users have reported seeing tests of a new grid layout in the app which displays posts four columns wide, instead of the current three. [Source: Social Media Today]

    1. Facebook will add ‘more human review’ of ad-targeting options

    The company is instituting “more manual review of new ad targeting options to help prevent offensive terms from appearing. [Source: Marketing Land]

    1. AdWords Editor update supports Shopping Showcase Ads

    AdWords Editor version 12.1 is now available, with support added for several features, including Shopping showcase ads and expanded dynamic search ads. [Source: Search Engine Land]

    1. Facebook Adds More Active Indicators to Prompt Real-Time Interaction

    As part of their ongoing effort to get people engaging on Facebook more often, Facebook’s looking to add more ways to connect people in real-time, with more updates and indicators to show you when people are active. [Source: Social Media Today]

    Expert Opinion:

    1. Digital as a savior for your wealth creation dream – in the era of reducing rate of interest.

    The Mutual Fund industry has seen a substantial growth in the past few years due to many positive trends working for the Economy! Digital channels have played a key role in enhancing the awareness of Mutual Fund products and on the uptake as well. The Mutual Fund companies and various established as well as startup financial advisors have been helping customers realise the true potential of their money by explaining wealth creation concepts in much simpler and convincing ways.  The recent changes in financial policies have affected the rate of returns for consumers. Interest rates on Savings account and Fixed Deposits now fetch lower returns compared to the past and this has resulted in the post-tax returns getting impacted as well. Because of the same, many customers have now started to look at Mutual Funds as the alternative to Savings as well as Investment option which can help them realise their goals be it steady income to wealth creation.

    Mutual funds have now become mainstream investment option for many customers as they are turning up in large numbers be in SIP in Equity schemes or some of the Liquid Fund based mobile applications which gives customers an option to save and withdraw instantly as and when needed.

    Technology has impacted the Asset Management business significantly. Also, recent demonetization has given a positive boost to this industry by triggering e-transactions and increasing the awareness about digital as a fast and effective channel. Considering the busy lifestyle of the new age consumers, digital seems to be very convenient medium to reach out to these users and provide them options for their financial management. Also, the widened penetration of internet and the increasing number of users adopting digital ways makes this a lucrative channel to reach out to consumers. Over time, people have started trusting in digital channels for the convenience and ease of processing it offers.

    Some of the trends which will further increase the penetration of Mutual Funds through digital channels include:

    – Paperless KYC: E-KYC and C-KYC would help many new Mutual Fund Customers to seamlessly start investing, virtually without any paperwork

    – E-Mandate: NPCI along with all the leading banks would help customers register their SIP with the bank much more seamlessly which would increase SIP penetration in a big way

    – Smart phone and 4G penetration: With the advent of smart phones in virtually everyone’s hand and a powerful 4G data network, the newer set of customers would come from smaller towns who would find it much more convenient to get introduced to Mutual Funds and start benefitting out of it.

    – Advent of Payments Bank and Small Finance Banks would bring out many more use cases for the customers and hence increase overall penetration of the segment

    A lot of industry experts also believe that going digital will be the new age mantra for expanding the mutual funds industry. The assets under management (AUM) of the industry are currently at around 20 lakh crore and expected to reach around 94 lakh crore by 2025. To thrive and continue growing in today’s Digital era, companies will adapt to the digital environment and align their processes accordingly.

    Amit Purohit, Head – Digital Business, Aditya Birla Sunlife Asset Management Company Ltd

  • Weekend Digital Media Round-up: Google’s payment app ‘Tez’, Facebook’s new group video chat app, Apple’s ARKit, and more..

    Weekend Digital Media Round-up: Google’s payment app ‘Tez’, Facebook’s new group video chat app, Apple’s ARKit, and more..

    1. Google likely to launch payment app ‘Tez’ in India next week

    Google India is all set to launch a new payment app called ‘Tez’ (Hindi for fast). Tez is a multi-layered app that will offer a comprehensive set of payment options in India. It will include support for Unified Payments Interface (UPI) as well as other consumer payment services, including Paytm and MobiKwik. [Source: Mint]

    1. Apple’s ARKit launches a new channel: The hidden layers of reality

    Apple announced the release of its ARKit, a set of software tools that makes possible high-quality augmented reality (AR) seen through Apple iPhones and iPads. It overlays 3D graphics, animation and photo-realistic objects on what we used to call the real world, in ways that take the next step beyond the Pokémon Go phenomenon last year. [Source: Marketing Land]

    1. Customizable, collaborative dashboards to arrive within AdWords

    In an effort to consolidate data while providing each advertiser their own important KPI stats, Google is launching dashboards within their AdWords product. The difference with customization “Home” modules and “dashboard” information is that instead of enabling standardized modules, dashboards will allow for customizable tables and charts that can be created from scratch on the spot. [Source: Search Engine Land]

    1. Facebook’s Testing its New Group Video Chat App, a Challenger for Houseparty

    Just like Houseparty, Bonfire enables you to participate in group chats with friends – but importantly, as noted by TechCrunch, you don’t actually have to download the app to participate. Facebook has cleverly added an option to invite friends to participate in a chat via Messenger, which means you can add in anyone direct from a Messenger link, without them needing to have Bonfire specifically installed. [Source: Social Media Today]

    1. Facebook is getting aggressive in its quest to turn Instagram Stories into the next big ad platform

    Facebook wants to turn Instagram Stories into the next big ad platform, and is trying to get brands of all sizes embrace it. The company unveiled a number of updates that make it easier for brands and businesses of all sizes to advertise on the platform, including a new uploading tool that lets marketers who already produce Instagram Stories to repurpose them as paid ads. [Source: Business Insider]

    1. Google responds to Apple’s Intelligent Tracking Prevention with AdWords tracking update

    Google is making changes to the way it captures and reports on conversions in AdWords in response to Apple’s coming Safari update. [Source: Search Engine Land]

    1. A New Facebook Collection Ads Feature Will Help Print Catalogs Translate to Mobile

    Facebook unveiled a new creative format for the Collection ad format it debuted in March. Collection is aimed at using video to help retailers drive sales, with the ad units consisting of a video on top and four recommended products below. [Source: Adweek]

    1. Facebook Announces New Guidelines on Content Monetization and Advertising Censorship

    Over the past year, Facebook’s been skirting around the definition of what it is – or more specifically, Facebook’s actively worked to avoid being labeled a media company. And that makes sense – Facebook sees itself as more of a facilitator, a platform for anyone to share their voice. They don’t make editorial decisions, they simply provide the tools through which to share content. [Source: Social Media Today]

    1. Facebook is consolidating its ad-buying tools and combining its ad placement options

    Facebook announced a sweeping overhaul of its self-serve ad-buying tools and ad placement options. At the heart of recent changes is the merger of Facebook’s two self-serve ad-buying tools, Power Editor and Ads Manager, into one. [Source: Marketing Land]

    1. Google shuts down Fetch As Google for mobile apps

    Google has quietly announced on Google+ that it will be killing off some of the App Indexing features within the Google Search Console. Specifically, Google is turning off the Fetch As Google for Apps feature to “avoid unnecessary duplication” with what is available within the Firebase help documentation. [Source: Search Engine Land]

    Expert Opinion:

    – Customer feedback and experience is the best way to measure omnichannel experience

    Marketers worldwide have and continue to adopt the omnichannel approach to provide a positive customer experience to users. An omnichannel experience involves more than just a purchase which reflects at the final step of the customer journey. They have started looking beyond quantitative metrics like conversion rates, transaction volumes, etc to understand the customer experience well. Although these metrics are positive performance indicators, they are not any longer used in isolation to measure the effectiveness of the omnichannel experience.

    With the increasing popularity of an omnichannel model and its utilisation for providing best services to consumers across all touch points, it becomes crucial to correctly measure the effectiveness of customer experience. A recent Frost & Sullivan study showed that by 2020, omnichannel customer experience is projected to overtake price and product as a key brand differentiator.

    These days, each purchase process involves a combination of digital as well as physical touch points. There is no single channel or touch point that showcases significant influence on the customers’ purchase decision. This is what makes marketers look at customer feedback and retention as more apt indicators for the effectiveness of their omnichannel strategies and activities.

    As more and more companies are moving towards the omnichannel model, it is important for brands to adopt effective ways of measuring customer experience and making changes wherever needed. This way they can ensure that they are continuously delivering top-notch experience to their users and stay ahead in the competitive market. Incorporating customer feedback in marketing activities can prove to be very beneficial for long-term growth and success of brands.

    Sumeet Singh, Group Chief Marketing Officer – Info Edge India Ltd (Naukri, 99acres, Jeevansathi, Shiksha, Naukrigulf)

  • 3 applications of computer vision in marketing

    3 applications of computer vision in marketing

    Marketers of the 1960s and 1970s would vouch for the efficacy of sending out surveys and paying a premium for prime-time brand placements as a part of TV advertising. With the current digital age, these traditional methods have given way to more targeted and contextual marketing methods.

    Today’s digital marketing ecosystem is multi-channel, device agnostic, multi-platform, and driven by programmatic ads. Studies show that 80% of the internet traffic will be driven by video by 2019. With the online marketing world increasingly driven by video content, there emerges a need to place emphasis on making sense of the exploding visual data.

    This is precisely where computer vision and machine learning come in.

    Applications of computer vision?

    Computer vision employs AI and big data to drive various marketing objectives like enhancing programmatic video capabilities, unraveling semantics in social media posts and images. Want to check out how this is done in the real world? Then check out a few use cases to understand the prowess of computer vision for marketing

    1. Smart e-retail

    Merchandising places a focus on tagging to attach attributes that users can use to find specific product choices. However, solutions like Sentient Aware goes one step ahead and facilitates visual product discovery rather than relying on just text. With this standard, e-commerce shoppers can select visually similar products to the one they are looking for or have browsed for in the past.

    A popular sunglass brand Sunglass Hut uses this tech to refine the range of products displayed online based on visual similarities. The benefit is that it expands the range of products that are displayed to the shoppers and carried a better likelihood of purchase because of visual similarity

    2. Contextual image display

    The in-image ads are a great way to engage with site viewers. For example, a luxury auto forum may place a contextual ad for a new BMW car launch. This is enabled by the context capture capabilities of brands like GumGum that use in-image ads to ensure better engagement and higher conversions.

    The underlying principle is it identifies what is in the image (for example a cat photo, or a car photo) and then places a relevant ad on the image itself. This is done by computer vision and improved ability to understand semantics (human understanding of images)

    3. Emotional analytics

    The recent $33billion company, Mediacom tie-up with emotion analytics company Realeyes has grabbed headlines in the marketing world. The analytics solution from Realeyes will be integrated with Mediacom’s central content hub. The key idea here is to get behavioral information. This is achieved by placing webcams in remote panels of users viewing the ads or content generated by Mediacom. This helps them track the facial expression and develop emotional analytics.

    These examples show the immense potential for employing computer vision and machine learning to improve the efficacy of targeted marketing message and drive better conversions for a particular brand.

  • Weekend Digital Media Round-up: Google AdWords’ testing automated ad suggestions, WhatsApp’s new business tools, LinkedIn’s new ad network and more..

    Weekend Digital Media Round-up: Google AdWords’ testing automated ad suggestions, WhatsApp’s new business tools, LinkedIn’s new ad network and more..

    1. Google My Business now lets businesses edit their listings directly in search results

    Google has announced they are now fully launching the ability for businesses to quickly edit their Google My Business local listing directly in the Google search results. [Source: Search Engine Land]

    1. Facebook Tests a New Option to Cross-Post Instagram Stories to Facebook

    While Facebook has seen major success with Instagram Stories, which is now at 250 million daily users, they’ve yet to report any official user numbers on Facebook Stories. Facebook Stories could still become a more significant element, if they just made a few tweaks. And now, they’re trying out their latest ‘tweak’, with some users seeing an option to share their Instagram Story direct to Facebook. [Source: Social Media Today]

    1. Google Data Studio adds third-party data connectors from Supermetrics and others

    Google introduced a beta for third-party connectors. Supermetrics is among the launch partners. Users will find the new options in the Data Studio Community Connectors Gallery. The native connection enables data from the 20-plus marketing platforms Supermetrics connects with, such as Bing Ads, DoubleClick, Facebook Ads, LinkedIn Ads, Twitter Ads and Yahoo Gemini, to be brought into Data Studio seamlessly. [Source: Marketing Land]

    1. Google AdWords’ automated ad suggestions test is getting a reboot

    Earlier this year, Google launched a beta test that automatically launched machine-generated ads in a small set of AdWords accounts. The lack of control in that test wasn’t particularly well-received. Now, Google is giving it another shot, with some adjustments aimed at addressing advertiser concerns. [Source: Search Engine Land]

    1. WhatsApp Announces New Business Tools, Paid Enterprise Options

    WhatsApp is taking its next steps towards monetization, with the hugely popular messaging app announcing a range of new features designed to better facilitate business use. [Source: Social Media Today]

    1. LinkedIn opens new ad network to sell Sponsored Content ads on others’ apps, sites

    The company is rolling out a new ad network called LinkedIn Audience Network. Unlike the old, fairly traditional ad network, however, the new one centers around LinkedIn’s flagship Sponsored Content ad format and skews towards syndicating that native ad primarily across mobile apps. It also resembles Facebook’s ad network, from carrying the same name to needing to address advertiser concerns over transparency and control. [Source: MARTECH TODAY]

    1. Google rolling out support for AMP landing page in AdWords search campaigns globally

    In May, Google announced it was running a beta test with advertisers to test driving traffic from mobile search ads to AMP landing pages. On Thursday, the company said all advertisers will be able to point mobile search ads to AMP landing pages beginning in two weeks. [Source: Search Engine Land]

    1. YouTube Broadens Access to Live-Streaming, Adds New Streaming Tools

    YouTube’s upping their live-stream game again, adding a range of new features, most of which are geared towards gamers and gaming content, but which offer more general utility either way. [Source: Social Media Today]

    1. Instagram starts testing Facebook’s app-like Canvas ads within Stories feed

    Facebook is bringing its most creative ad format to its most creative app. Over a year after Facebook said it would extend its Canvas ad format to Instagram, the photo-and-video app has started testing Canvas ads within people’s Stories feeds. [Source: Marketing Land]

    1. Google Analytics adds feature to unify users to Google AMP Cache pages & non-AMP pages

    Google’s new AMP Client ID API, coupled with Google Analytics, allows pages that are partially served on Google platforms like search and partially on site owner domains to communicate with each other. Google Analytics can understand if a user on your non-AMP pages had ever visited an AMP page displayed by Google. When true, Google Analytics can help you understand user behavior across these two page types as a single cohesive experience. [Source: Search Engine Land]

    Expert Opinion:

    1. Automation of marketing campaigns for the new-age customers

    Automation is no longer a fancy buzzword and has become an important part of the new-age marketers’ life. Automation can be utilised for creating impactful marketing campaigns that provide higher conversions and engagement with the consumers. Automation of campaigns allows marketers to set up various paths for connecting and following up with quality leads basis their actions and behaviour. It can help marketers save a lot of time and focus on developing robust strategies for the growth of the business. As per Marketing Automation Usage Statistics, on an average, 49% of companies are presently using marketing automation, with more than half of B2B companies (55%) adopting the technology for their marketing needs. Also, 91% of the most successful users believe that automation is very important for the overall success of their marketing across channels.

    While automation of campaigns has proven to generate enhanced returns and revenues for a lot of companies, there are a lot of other key benefits provided by automation of marketing campaigns including:

    – Reduced lead time

    – Enhanced campaign effectiveness

    – Expanded reach to a wider audience

    – Better understanding of the potential customers

    – Personalised interactions with the consumers

    If marketers take into account the evolving needs of prospective customers, their behaviour and interactions across different channels and challenges faced by them at various touch points, they can design relevant and efficient strategies for their automated campaigns and grow their revenues substantially.  As per the Benchmarking Report on Marketing automation by B2Bmarketing.net and Circle Research, post one year of automation usage, 32% marketers claimed to see increased revenues. Those using the technology for more than two years saw 40% growth in the revenues.

    The ultimate goal for every marketer is personalization and the ability to have one-one conversation with their users. Automation is the only way to have the right conversation with your users at the right time. It can be a valuable tool to improve the effectiveness and efficiency of marketing campaigns and stay ahead of the competition.

    Jaswant Singh, Country Managing Director – ad:tech, iMedia and Mobile Media Summits.

  • How To Measure Dark Social Data For Better Marketing Efficacy?

    How To Measure Dark Social Data For Better Marketing Efficacy?

    Dark social is the mode of communicating (mostly one to one, or one to many) using instant messages or other private channels of communication. As compared to regular social media content like that on Facebook and Twitter (that generates data which can be captured and analysed by marketers), content shared via dark social is challenging to track, slice and dice, or monitor.

    With its jump in usage, marketers are increasingly seeking interest into the realms of dark social and how it can be utilised to gain richer insights into customers’ pain points or their buying behaviour. Google analytics marks this traffic as ‘direct’ traffic in the tool. Some examples of dark content sharing will be:

    1. A wife sharing on SMS the movie she would like to watch at the theatre

    2. A WhatsApp group sharing details about their favourite cricket team

    3. An email to a group highlighting a social issue in the locality

    Why is this needed?

    Today content sharing and distribution don’t happen merely through links. There will be social platforms, influencer engagement, and email links through which a person can come to know about your brand. The massive proliferation of these ‘dark’ zones makes it necessary for a smart marketer to know what is going on in that zone. He will have to target the dark social for better reach and coverage of his marketing messages.

    Activating dark social data as a part of your marketing campaign’s analytics stack will further accentuate your brand’s first party data assets. It can radically expand the measurability, tracking, and monitoring beyond the scope of what can be bought and sold on the commodified data marketplace.

    What can be done to capture data from dark social?

    As evident, the key difference between regular social and dark social is the challenge of collecting data in this ‘dark’ zone. Hence it is important for brands to see how they can invest in tools that can help them have a peek into the dark social. This will allow them to measure branded content’s sharing and use this data for designing targeted marketing campaigns for better efficiency.

    The first step in this process is to add UTM parameters to the sharing buttons of your branded content. It looks something like this format – “&utm_source=sharebutton&utm_channel=linkedin”. But this will be a minor step forward as almost 70% of the social shares are done in the dark. We need to go beyond the regular identification of referrer to capture this. For instance, mobile apps will pass a unique identifier in the UserAgent field even if it doesn’t pass the referrer. An example will be the FBIOS identifier that is passed from Facebook UserAgent field for identifying the user accessing a particular piece of content from the Facebook mobile app.

    To sign off

    Remember that these measures will only track the sharing happening on social channels and will not capture relevant data from SMS, IM chats or emails. For this, you will need a more targeted approach that can monitor and analyse these unstructured and dark social data effectively.